Frequently Asked Questions
General
What physiotherapy services do you offer?
At Showler Physiotherapy we deliver specialist care for a broad range of conditions, including back and neck pain, sports injuries, joint and tendon issues, and post-operative rehabilitation. Every session is one-to-one and customised to support your individual goals.
Do I need a GP or doctor’s referral to see a physiotherapist?
No. As highly trained and registered physiotherapists, we are qualified to assess and diagnose your condition. You can book directly with our expert physiotherapists without a referral to start your journey out of pain and back to full activity quickly.
Are all your physiotherapists fully licensed and registered?
Yes, of course. All our physiotherapists are fully qualified, registered with the Health and Care Professions Council (HCPC), and members of the Chartered Society of Physiotherapy (CSP). We maintain the highest standards of clinical care.
How can I book an appointment?
The easiest way is through our online booking platform or you can call our friendly reception team.
What sports injuries do you treat?
Our sports injury clinic treats a wide range of conditions, from sprains and muscle strains to ligament injuries and post-surgical rehabilitation. We frequently support patients with ACL recovery, tendon pain, and running-related injuries, using a blend of manual therapy, tailored exercise programmes, and shockwave therapy to help you return to sport safely and confidently. All of our physiotherapy team are experts in sports injury treatment and rehab.
Can the physiotherapist give me a diagnosis?
Yes. All of our expert clinicians are able to diagnose. In rare cases we may lassie with your GP or other specialists if imaging is required.
How quickly can I get an appointment?
We can normally see clients within a couple of days and can sometime see clients on the day. You can book online or call us and speak to one of our team.
What will happen at my first appointment?
At your initial session at Showler Physiotherapy, your physiotherapist will perform a thorough assessment to understand your symptoms, goals, and movement patterns. Based on this, we’ll design a personalised treatment plan, which may include manual therapy, tailored exercises, or shockwave therapy, depending on what’s best for you. Your first appointment will include treatment unlike many other clinics.
What types of treatment do you use?
- Manual Therapy – Gentle techniques to improve joint movement, release tight muscles, and reduce pain.
- Therapeutic Exercise – Personalised exercise programs to build strength, flexibility, and control, helping you move better and prevent injuries.
- Soft Tissue / Sports Massage – Deep, targeted massage to ease muscle tension, improve performance, and speed up recovery from injury.
- High-Performance Rehabilitation – Specialist programs that help you safely return to sports or daily activities, building strength, agility, and confidence after injury.
We can offer other treatments depending on what the client requires.
Should I see a physiotherapist, osteo or chiro?
Physiotherapists are members of the Health and Care Professionals Council due to their advanced medical training in clinics, hospitals and elite sport. Hence they are best equipped to assess, diagnose and fix your problem. Physiotherapists are legally obliged to put the clients care first. Physiotherapists provide the highest quality care for a range of injuries including bone, joint and spinal injuries.
For osteo’s and chiro’s none of the above is true. Nor are they assessed to maintain any professional standard.
Do you treat children?
Yes, all of our physio’s treat children from 6 years old for a variety of aches, pains, injuries, and movement difficulties. Our team are experienced in helping children recover from sports injuries, surgery, or developmental challenges, as well as common issues like growing pains. We know that working with kids is different, so we focus on making exercises fun, age-appropriate, and easy to follow, while keeping parents or guardians fully involved every step of the way.
Insurance
Are your services covered by insurance?
All of our physiotherapists are members of the Chartered Society of Physiotherapy and Health and Care Professionals Council. This means insurance often will cover our services. Please contact your insurer and ask if they will fund your appointments with us.
Can I use my workplace health scheme to fund treatment?
All of our physiotherapists are members of the Chartered Society of Physiotherapy and Health and Care Professionals Council. This means your workplace scheme will often cover our services. Please check this with your employer. For health schemes you will be required to pay for treatment then reclaim it via your health scheme.
Cancellation Policy
At Showler Physiotherapy, we strive to provide the highest standard of care and customer service to all patients and visitors. To help us maintain this level of service, we ask that clients provide at least 24 hours’ notice if they need to cancel or reschedule an appointment.
You can notify us by phone or by emailing info@showlerphysiotherapy.co.uk.
We understand that unforeseen circumstances can sometimes make short-notice cancellations unavoidable, and we will always do our best to accommodate situations beyond our patients’ control.
However, missed appointments and late cancellations limit our ability to offer treatment to other patients and impact the smooth running of our clinic. All decisions regarding cancellations and charges are made at the discretion of our Practice Manager and are final.